Support

We're here to help you make a difference for stray animals

📧 General Support

For general inquiries, technical issues, or feedback:

info@inddev.org

🚨 Emergency Support

For urgent animal welfare emergencies:

Use the in-app emergency reporting feature

developer@inddev.org

Frequently Asked Questions

How do I report a stray animal?

Open the app, tap the camera icon, take a photo of the animal, and add its location. The animal will automatically get a unique QR code that can be printed and placed nearby.

What is an Angel?

Angels are volunteers who take responsibility for caring for specific stray animals. They coordinate feeding, medical care, and track the animal's wellbeing.

How do QR codes work?

Each stray animal gets a unique QR code. Anyone can scan it to see the animal's information, health status, and feeding schedule without needing an account.

Can I adopt a stray through Strayyo?

Yes! Browse adoptable animals in the Adoption tab, express interest, and we'll connect you with the Angel or partner managing that animal.

Is my location data private?

Your personal location is never shared publicly. Location data is only used to find nearby strays and is fuzzed for privacy. See our Privacy Policy for details.

How do I report an emergency?

Scan the animal's QR code or find it on the map, then tap "Report Emergency." Nearby Angels and partners will be notified immediately.

Can I use Strayyo for other animals (cats, cows, etc.)?

Currently, Strayyo focuses on dogs, but we plan to expand to other animals in future updates.

How do I delete my account?

Go to Profile → Settings → Account → Delete Account. Your personal information will be removed within 90 days.

Technical Issues

If you're experiencing technical problems:

  1. Check that you're using the latest version of the app
  2. Restart the app and try again
  3. Check your internet connection
  4. If the issue persists, email us at info@inddev.org with:
    • Your device model and OS version
    • App version
    • Description of the problem
    • Steps to reproduce the issue

Contact Information

General Support

info@inddev.org

Emergency & Technical Support

developer@inddev.org

Company Details

INDDEV INNOVATION STUDIO PRIVATE LIMITED
CIN: U96906HR2025PTC128869
GST: 06AAICI0521R1ZD
Website: inddev.org

Address

Gurugram, Haryana
India

Response Times

We aim to respond to all support requests within 48 hours. Emergency reports are prioritized and typically handled within a few hours.